FREQUENTLY ASKED QUESTIONS

Please contact us if you cannot find an answer to your question

  • We provide pet sitting and drop-in visits in Bloxwich, Walsall, Pelsall, Lichfield, Great Wyrley, Cannock, Willenhall, Sutton Coldfield, Aldridge, Walsall Wood, Brownhills, Rushall, Cheslyn Hay, and surrounding areas. Not sure if we cover your location? Get in touch!

  • Absolutely! We offer a free meet & greet so you and your pet can get to know us before booking.

  • Yes! We are experienced in administering medication and caring for pets with specific needs. Just let us know what your pet requires.

  • No, we believe pets are happiest in their own homes. Cats, in particular, are territorial and often become stressed in new environments. Our services focus on in-home pet care to keep them comfortable and relaxed.

  • We understand that plans can change. Our cancellation policy is as follows:

    • More than 24 hours notice – No charge, and any advance payments made will be refunded or credited toward a future booking.

    • Less than 24 hours notice – The full booking fee will be charged.

    This policy ensures we can fairly accommodate all our clients while keeping availability open for those who need it.

  • We accept bank transfers or cash payments. Payment details will be provided upon completion of the service for ad hoc clients, or at the end of the month for regular clients.

  • Many clients choose to have a spare key cut for convenience, which we store securely. If you’d rather leave a key in a lockbox or safe place each time, that’s perfectly fine too! If you decide to provide a key, please have it ready at your Meet & Greet.

  • Morning visits are usually between 6 AM – 10:30 AM, and evening visits between 3:30 PM – 8:30 PM. We do our best to accommodate specific requests, but exact times cannot always be guaranteed.

  • Yes! Daily photos & messages so you always know your pet is happy.

  • We recommend booking as early as possible, especially during busy periods like school holidays, Christmas, and summer.

    • For regular pet care (cat visits, dog drop-ins, small animal visits) – At least a couple of days in advance is ideal.

    • For overnight pet sitting or one-to-one dog daycare – 1-2 weeks in advance is recommended.

    We always try out best to accommodate last minute bookings, so feel free to get in touch!